Ir al menú de navegación principal Ir al contenido principal Ir al pie de página del sitio
logo

Artículos de Revisión

Vol. 6 Núm. 12 (2026): Revista Simón Rodríguez

Variables mediadoras y moderadoras en inteligencia emocional y manejo de conflictos en universitarios: revisión sistemática

Variables mediadoras y moderadoras en inteligencia emocional y manejo de conflictos en universitarios: revisión sistemática
Publicado
2026-07-22

Contexto: La inteligencia emocional y los estilos de manejo de conflictos son constructos clave en la formación universitaria, influyendo en la interacción social, el desempeño académico y el desarrollo personal de los estudiantes. Objetivo: Analizar las variables mediadoras y moderadoras que intervienen en la relación entre inteligencia emocional y estilos de manejo de conflictos en estudiantes universitarios. Metodología: Se realizó una revisión sistemática basada en 18 estudios publicados entre 2022 y 2026. Los estudios analizados incluyeron principalmente diseños cuantitativos transversales y se concentraron en contextos asiáticos y latinoamericanos. Resultados: Se identificaron variables mediadoras como autoeficacia, regulación emocional, comunicación interpersonal, estrategias de afrontamiento y empatía. Entre los moderadores se incluyen el estrés percibido y factores culturales. La inteligencia emocional se asocia positivamente con estilos de manejo colaborativos, operando a través de los mediadores mencionados y modulada por los factores moderadores. Conclusiones: La relación entre inteligencia emocional y estilos de manejo de conflictos en estudiantes universitarios es compleja y está mediada por múltiples variables. Se recomienda desarrollar modelos explicativos integradores y programas formativos que incorporen estos mecanismos para fortalecer habilidades socioemocionales y estrategias de resolución de conflictos en la educación superior.

Context: Emotional intelligence (EI) and conflict management styles are pivotal constructs in higher education, significantly influencing students' social interaction, academic performance, and personal development. Objective: To analyze the mediating and moderating variables involved in the relationship between emotional intelligence and conflict management styles among university students. Methodology: A systematic review was conducted, encompassing 18 studies published between 2022 and 2026. The analyzed research primarily utilized cross-sectional quantitative designs and focused on Asian and Latin American contexts. Results: Key mediating variables were identified, including self-efficacy, emotional regulation, interpersonal communication, coping strategies, and empathy. Moderating factors included perceived stress and cultural influences. The findings indicate that emotional intelligence is positively associated with collaborative management styles, operating through the aforementioned mediators and being modulated by specific moderating factors. Conclusions: The relationship between emotional intelligence and conflict management styles in university students is multifaceted and driven by complex underlying mechanisms. This study underscores the need for integrative explanatory models and educational programs that incorporate these mediating and moderating pathways to enhance socio-emotional competencies and conflict resolution strategies in higher education.

Número:
Vol. 6 Núm. 12 (2026): Revista Simón Rodríguez
Sección:
Artículos de Revisión

Referencias

  1. Abad, L. y Cortez, G. O. (2023). Inteligencia emocional en la resolución de conflictos en una universidad privada. Hacedor – AIAPÆC, 7(2), 52–61. https://www.researchgate.net/publication/375298127_Inteligencia_emocional_en_la_resolucion_de_conflictos_en_una_universidad_privada
  2. Abd, M. A. S., Derasol, M. Y., Hasbullah, R. y Mohamed, S. (2024). Can emotional intelligence mediate the relationship between conflict and conflict management style among students? Journal of Science, Technology and Innovation Policy, 10(2), 12–21. https://doi.org/10.11113/jostip.v10n2.151
  3. Adeel, S., Farooq, M. y Ahmed, K. (2024). Comparison of Impact of Cultural Intelligence Between Cultural Orientations and Conflict Management Styles: A Case of Multi Countries. Journal of Asian Development Studies, 13(4), 1216-1227. https://doi.org/10.62345/jads.2024.13.4.99
  4. Akça, C. y Gül, G. (2025). The mediating role of self-efficacy in the effect of emotional intelligence on conflict management. International Journal of Organizational Leadership, 14(3), 714–730. https://doi.org/10.33844/ijol.2025.60529
  5. Alanazy, W., y Alzamil, S. K. S. (2026). The impact of emotional intelligence on conflict management styles used by Saudi nurse managers—A cross sectional, correlational study. Frontiers in Psychology, 16, 1630530. https://doi.org/10.3389/fpsyg.2025.1630530
  6. Albani, A., Ambrosini, F., Mancini, G., Passini, S. y Biolcati, R. (2023). Trait Emotional Intelligence and Self-regulated Learning in University Students during the COVID-19 pandemic: The mediation role of Intolerance of Uncertainty and COVID-19 Perceived Stress. Personality and Individual Differences, 203, 111999. https://doi.org/10.1016/j.paid.2022.111999
  7. Alharbi, R. y Alnoor, A. (2022). The influence of emotional intelligence and personal styles of dealing with conflict on strategic decisions. PSU Research Review, 8(2), 443-454. https://doi.org/10.1108/PRR-08-2021-0040
  8. Al-Taie, Z. y Abdulhussein, O. (2025). The effect of emotional intelligence on conflict resolution skills mediated by empathic concern in youth. Journal of Adolescent and Youth Psychological Studies, 6(7), 1–9. https://www.researchgate.net/publication/394854288_The_Effect_of_Emotional_Intelligence_on_Conflict_Resolution_Skills_Mediated_by_Empathic_Concern_in_Youth
  9. Baghdadi, B. y Haghighat, S. (2024). The effectiveness of emotion regulation training on conflict resolution skills in married female students. KMAN Counseling and Psychology Nexus, 2(2), 165–171. https://www.researchgate.net/publication/388582881_The_Effectiveness_of_Emotion_Regulation_Training_on_Conflict_Resolution_Skills_in_Married_Female_Students
  10. Caballero, P. Á. y Ruiz, S. S. (2025). Emotional intelligence and its relationship with subjective well-being and academic achievement in university students. Journal of Intelligence, 13(4), 42. https://doi.org/10.3390/jintelligence13040042
  11. Cabello, R., Vilca, V., Yana, V. R., Rojas, M. E., Gutiérrez, O. y Fernández, P. (2026). Emotional intelligence and emotional regulation as predictors of anxiety in Peruvian university students. Journal of Further and Higher Education, 50(2), 234–251. https://doi.org/10.1080/0309877X.2025.2593640
  12. Chernyakevich, E. Y. (2025). The impact of emotional intelligence and critical thinking on conflict behavior of technical students: Analysis of gender and age differences. Perspectives of Science and Education, 78(6), 522–533. https://doi.org/10.32744/pse.2025.6.34
  13. Davaei, M., Gunkel, M., Veglio, V. y Taras, V. (2022). The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams. Journal of International Management, 28(4), 100969. https://doi.org/10.1016/j.intman.2022.100969
  14. Dissanayake, B., Valente, S. y Kodagoda, T. (2024). Emotional intelligence and conflict resolution in university students: The moderating effect of the need for power. Electronic Journal of Research in Education Psychology, 22(64), 649–670. https://doi.org/10.25115/ejrep.v22i64.9910
  15. Doǧru, Ç. (2022). A meta-analysis of the relationships between emotional intelligence and employee outcomes. Frontiers in Psychology, 13, 611348. https://doi.org/10.3389/fpsyg.2022.611348
  16. Dong, Z., Chiu, M. M., Zhou, S. Y Zhang, Z. (2025). Problem solving and emotion coping styles for social anxiety: a meta-analysis of Chinese mainland students. Child Psychiatry & Human Development, 56(2), 328-345. https://doi.org/10.1007/s10578-023-01561-6
  17. Enciso, R. A. y Vásquez, W. A. (2023). Competencias emocionales y el manejo de conflictos en estudiantes universitarios. South Florida Journal of Development, 4(10), 3929–3946. https://doi.org/10.46932/sfjdv4n10-016
  18. Galindo, H., Saínz, M. y Losada, D. (2022). La inteligencia emocional en el desarrollo de estilos de resolución de conflictos en futuros educadores. Revista Electrónica Interuniversitaria de Formación del Profesorado, 25(3), 141–157. https://doi.org/10.6018/reifop.528721
  19. Gebresilase, B. M., Zhao, W., Taddese, E. T., Elka, Z. Z. y Feng, Y. (2025). The mediating role of academic self-efficacy in the relationship between student teacher interaction and students’ university academic achievement. Cogent Psychology, 12(1). https://doi.org/10.1080/23311908.2025.2500181
  20. George, O. J., Okon, S. E. y Akaighe, G. (2022). Inteligencia emocional y compromiso laboral: un modelo de mediación en serie. Journal of Organizational Effectiveness: People and Performance, 9 (2), 193–211. https://doi.org/10.1108/JOEPP-02-2021-0025
  21. Gouchwal, N. y Khanam, A. (2025). The role of emotional intelligence in conflict resolution in personal relationships of young adults. International Journal of Indian Psychology, 13(2), 2581–2602. https://ijip.in/articles/the-conflict-resolution/
  22. Guarnizo, F. J., Portela, M. C. y Vera, J. D. (2023). Relación entre inteligencia emocional y la resolución de conflictos en estudiantes de educación media. Warisata – Revista de Educación, 5(15), 8–21. https://doi.org/10.61287/warisata.v5i15.7
  23. Gukssa, A. (2024). Role of Emotional Intelligence in Conflict Resolution Strategies. International Journal of Human Resource, 1(1), 13-20. https://forthworthjournals.org/journals/index.php/IJHR/article/view/77
  24. Ivanova, T. V. y Vasilyeva, P. V. (2026). The relationship between emotional intelligence and conflict resolution strategies in students. Proceedings of the Southwest State University. Series: Linguistics and Pedagogy, 16(1), 163–173. https://doi.org/10.21869/2223-151X-2026-16-1-163-173
  25. Iya, H. A., Cecilia, O. B. y Dominic, D. (2026). Emotional intelligence and conflict resolution competence among trainee counsellors in Nasarawa State University Keffi, Nigeria. Journal of Professional Counselling, 8(1), 159–168. https://doi.org/10.61955/JUQQOU
  26. Khan, S. A., Khan, S., Raza, H., Abbasi, P. N. y Munawar, S. (2025). Relationship between emotional intelligence and life satisfaction: Mediated by empathy and moderated by conflict resolution skills. Journal for Social Science Archives, 3(1), 429–439. https://doi.org/10.59075/jssa.v3i1.129
  27. Li, W. y Zeng, X. (2026). Mediating role of emotional regulation self-efficacy in the relationship between self-compassion and aggressive behavior in Chinese children. Journal of Experimental Child Psychology, 262, 106391. https://doi.org/10.1016/j.jecp.2025.106391
  28. Liu, Y., Zeng, B. y Chang, L. (2025). Examining the links between sense of belonging, conflict resolution skills, emotional intelligence, and life satisfaction in Chinese universities. BMC Psychology, 13, 431. https://doi.org/10.1186/s40359-025-02742-9
  29. MacCann, C., Double, K. S. y Clarke, I. E. (2022). Lower Avoidant Coping Mediates the Relationship of Emotional Intelligence With Well-Being and Ill-Being. Frontiers in Psychology, 13, 835819. https://doi.org/10.3389/fpsyg.2022.835819
  30. Michinov, E. (2022). The moderating role of emotional intelligence on the relationship between conflict management styles and burnout among firefighters. Safety and Health at Work, 13(4), 448-455. https://doi.org/10.1016/j.shaw.2022.07.001
  31. Mohamed, M., Salama, F. y Abd, A. (2023). Emotional intelligence practice and its relation to conflict resolution styles among academic nursing students. Egyptian Journal of Health Care, 14(4), 874–885. https://www.researchgate.net/publication/377393670_Emotional_Intelligence_Practice_and_Its_Relation_to_Conflict_Resolution_Styles_Among_Academic_Nursing_Students
  32. Molina, L. E. y Nova, A. J. (2025). Inteligencia emocional y la resolución de conflictos escolares: Estudio correlacional. Educación y Humanismo, 27(48). https://doi.org/10.17081/eduhum.27.48.6755
  33. Mugabekazi, J. C., Mukanziza, J., Nizeyimana, P. y Manirahari, P. (2026). Emotional intelligence in educational leadership: a systematic review of impacts and challenges. Cogent Education, 13(1). https://doi.org/10.1080/2331186X.2026.2615486
  34. Munir, S., Anser, M. K., Shah, S. T. H., Islam, T. y Zaman, K. (2025). Emotional intelligence, support, and organizational culture’s impact on decision-making: Mediation and moderation analysis in academia. Discover Education, 4(1), 269. https://doi.org/10.1007/s44217-025-00720-2
  35. Odame, C. y Pandey, M. (2025). The relationship between emotional intelligence and conflict management styles. SAGE Open, 15(3). https://doi.org/10.1177/21582440251365507
  36. Partido, B. B. y Colon, E. (2023). Emotional intelligence as a predictor of conflict management styles among dental hygiene students. International Journal of Dental Hygiene, 22(2), 277–283. https://doi.org/10.1111/idh.12717
  37. Qodir, A., Siminto y Hanif, M. (2025). Interpersonal and organizational conflict management in schools: enhancing the effectiveness of educational human resources in the context of educational transformation. Jurnal Terobosan Peduli Masyarakat, 2(2), 327–338. https://journal.literasisainsnusantara.com/index.php/tirakat/article/view/276/251
  38. Robbins, M. M., Brown, K. G., Marks, A. y Ransbotham, E. M. (2023). Emotional intelligence moderates the stress-depression link in college students before and during COVID. Current Psychology, 43, 17854–17865. https://doi.org/10.1007/s12144-023-05178-9
  39. Sánchez, N., Extremera, N. y Fernández, P. (2016). The relation between emotional intelligence and subjective well-being: A meta-analytic investigation. The Journal of Positive Psychology, 11(3), 276–285. https://doi.org/10.1080/17439760.2015.1058968
  40. Shafait, Z., Yuming, Z. y Sahibzada, U. (2021). Emotional intelligence and conflict management: an execution of organisational learning, psychological empowerment and innovative work behaviour in Chinese higher education. Middle East J. of Management, 8, 1. https://doi.org/10.1504/MEJM.2021.111988
  41. Sun, G. y Lyu, B. (2022). Relationship between emotional intelligence and self-efficacy among college students: The mediating role of coping styles. Discover Psychology, 2(1), 42. https://doi.org/10.1007/s44202-022-00055-1
  42. Tahir, Z. y Quratulain, A. (2024). Perceived parenting styles, emotional intelligence and conflict resolution styles among young adults. International Journal of Psychology, 9(5), 60–76. https://doi.org/10.47604/ijp.2976
  43. Talavera, I. X., Zela, C. E., Parillo, E. G. y Calcina, S. C. (2021). Inteligencia emocional y estilos para el manejo de conflictos sociales en estudiantes universitarios. Dominio de las Ciencias, 7(2), 180-194. https://dominiodelasciencias.com/ojs/index.php/es/article/view/1789
  44. Tjimuku, M., Atiku, S. O. y Kaisara, G. (2025). Emotional intelligence and psychological capital at work: a systematic literature review and directions for future research. Cogent Social Sciences, 11(1). https://doi.org/10.1080/23311886.2024.2443559
  45. Ullah, R. (2021). The buffering role of emotional intelligence in conflict transformation. International Journal of Conflict Management, 33(2), 223-244. https://doi.org/10.1108/IJCMA-03-2021-0050
  46. Woime, A.W. y Shato, G. A. (2025), The Role of Emotional Intelligence and Conflict Management in Job Satisfaction and Teamwork: A Systematic Review. Public Health Chall, 4, e70054. https://doi.org/10.1002/puh2.70054
  47. Xiong, Y., Huang, Z., Peng, W., Fu, Y., Li, Z., Chen, Y., Liu, B., Yi, Q. y Chen, W. (2025). Factors influencing constructive conflict management style of nursing interns: A structural equation modeling approach based on the self-determination theory. BMC Nursing, 24, 217. https://doi.org/10.1186/s12912-025-02788-5
  48. Yamini, S., Fousiani, K., Dabiriyan Tehrani, H. y Wisse, B. (2025). Culture and Conflict Management Strategy: The Mediating Role of Instrumental Concerns. Journal of Cross-Cultural Psychology, 56(3), 281-305. https://doi.org/10.1177/00220221241312414
  49. Yin, Z., Jiang, X. y Tong, P. (2025). Role conflicts and coping strategies of academic entrepreneurs in an immature entrepreneurship environment. Humanities and Social Sciences Communications, 12(1), 521. https://doi.org/10.1057/s41599-025-04800-4